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25 abril The Policy Page (Updated)Greetings All!
Payment options:
Payments are due at time of service. I accept cash, local personal or business check, Bank Cheques, and PayPal internet payments (additional fees apply). Sorry, but I do deposits daily, and do not keep any cash in the clinic to make change.
Returned Checks and Payments Due:
Mistakes happen. If your check is returned unpaid by your bank or credit union, I will make every effort to contact you to arrange for you to make good on the payment and bank/admin fees. If anything like this happens, and you make good on paying off your account, great! No harm, no foul. If I am unable to contact you or if you do not make good on paying off your account, it is the policy of Community Therapeutics to persue appropriate legal action.
Refunds:
Refunds are generally NOT given except under very limited circumstance, such as Medical Orders (Dr letter req'd), Military Orders (copy of orders req'd), or entire package never used. All other situations handled on a case-by-case basis. In all cases, refunds are done by business check and the following refund formulas will apply:
Unused package -- Full refund until expiration date.
4 pack -- If only 1 session used; 50% purchase price refunded. If only 2 sessions used, 25% purchase price refunded. No other refunds given.
10 pack -- If only 1 or 2 sessions used, 70% purchase price refunded. If 3 or 4 sessions used, 40% purchase price refunded. If 5 or six sessions used, 20% purchase price refunded. No other refunds given.
Cancellations/No-Shows/Re-Scheduling/Lateness:
Hey, we all know that life happens. One of the great things about massage is that massage can help smooth things over when life does a hairpin turn. So, to be fair for eveyone, here is the policy for cancellations, no-shows, changing your appointment, or being late.
If you have to change your appointment, please call me at 719.310.5790 as soon as possible so that the next person can book your slot. That's only fair, right?
If you have to cancel, that's OK too. Call me right away! We can change to a different date or time. If you don't give me at least 2 hours advance notice though, I might have to charge you for the time, especially if nobody else books in your place.
Lateness: Your time is as valuble as my time is. So...if you arrive late, you will lose any time you have missed, and I will charge you for the full session. On The Other Hand, fair is fair, after all. If I am late to take care of you, then I will either provide the entire session or refund part of my fee back to your account.
No-Call/No-Show. That's bad. The first one is a freebie, because life happens, but after that, I will charge you for the full session or require payment in advance.
If scheduling issues, cancellations, or No-Shows become a habit, you may be dropped from my service or you may be required to pay for your therapy in advance.
Some people might think that these policies sound a bit harsh, but I'm sure you can understand that this is a fair and equal way of managing the business.
Thanks for visiting and hope you have a GREAT day!
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